TCPA Compliance Built-In

The Telephone Consumer Protection Act (TCPA) is a federal law that restricts telemarketing calls, auto-dialed calls, prerecorded voice messages, text messages, and unsolicited faxes. It requires businesses to obtain prior express written consent before making marketing calls or texts to consumers. Violations can result in fines of $500-$1,500 per call/text, which can quickly add up to millions in class action lawsuits. If you're contacting leads via phone, SMS, or email, TCPA compliance is critical to avoid legal exposure.

Before initiating any outbound call or SMS, Lotivio automatically checks that valid consent exists for that specific contact and communication channel. We validate the consent timestamp, source, and expiration status. If consent is missing, expired, or revoked, the communication is automatically blocked and the contact is flagged for manual review. All consent verifications are logged with timestamps for audit purposes.

Opt-out requests are processed immediately and propagated across all communication channels. If a contact texts STOP or verbally requests to be removed during a call, their consent is instantly revoked in our system and they are added to your suppression list. The opt-out is also synchronized back to your CRM and any integrated systems. All future communications to that contact are automatically blocked, and the opt-out event is permanently logged for compliance records.

Yes, you can import existing contacts, but you must provide documented proof of consent for each contact. During import, our system requires you to specify the consent source, date obtained, and method (written, verbal, web form, etc.). Contacts without valid consent documentation will be flagged and blocked from outbound communications until proper consent is established. We recommend conducting a consent audit before migration to ensure your database is compliant.

Lotivio retains all consent records, opt-out events, and communication logs for a minimum of 5 years to meet regulatory requirements and support potential legal defense. These records are stored in immutable audit logs that cannot be altered or deleted. Enterprise customers can configure longer retention periods up to 7 years. All data is encrypted at rest and in transit, and access is restricted to authorized administrators only.

Yes, Lotivio integrates with the National Do Not Call Registry and automatically scrubs your contact lists against it. We update our DNC data daily to ensure you're never calling numbers that have been newly registered. Additionally, we support state-level DNC registries and allow you to maintain custom internal suppression lists. Any number on a DNC list is automatically blocked from outbound calling, even if consent was previously obtained.

If you receive a TCPA-related complaint, Lotivio provides comprehensive audit records to support your legal defense. Our system can generate detailed reports showing consent history, communication logs, opt-out processing, and DNC list checks for the specific contact in question. These timestamped, immutable records demonstrate due diligence and good faith compliance efforts. Enterprise customers have access to priority support for urgent legal matters and can request custom compliance reports within 24 hours.